Frequently asked questions.

Availability follows the chosen variant and appears on each product page. A green dot indicates a piece in stock. An orange dot indicates a piece available to order, with its lead time displayed before you add it to the basket.

Products in stock are usually shipped within 2 to 5 working days of order confirmation. A tracking link is sent to you as soon as your order leaves.

The lead time depends on the collection and the variant selected. It appears directly on the product page before you order. The lead time or date given at the time of ordering is the contractual reference.

A tracking link is sent to you as soon as your order is dispatched. For delivery by appointment, Geodis contacts you directly to agree a time slot.

They are calculated at the payment stage according to weight, volume, destination and the service required. The exact amount appears before the order is validated. You can also consult the “Prices and charges” article of our terms and conditions of sale.

Bulky pieces are entrusted to Geodis with a suitable service. Before ordering, check the dimensions of doors, corridors, staircases and lifts. Geodis will then contact you to arrange delivery.

Yes, where collection is offered for your order. Always wait for our confirmation before coming to 17 rue André del Sarte, Paris 18e. Bulky pieces are collected by appointment. Prepare my collection.

Yes, depending on the destination and the product. The options available are displayed at the payment stage. For a bulky piece or a particular destination, use the contact form so that we can look into suitable delivery.

Payment in 3 or 4 instalments with Alma is offered for eligible orders. The options available and their conditions appear at the payment stage.

For a purchase made online, you have in principle 14 days after receipt to notify us of your decision. The product must then be sent back within 14 days of that notification. The direct cost of returning the product is at your expense, unless the product received is damaged, not as described or different from the one ordered. Consult the “Right of withdrawal” article of our terms and conditions of sale before sending anything.

Products made to your specifications or clearly personalised do not benefit from the right of withdrawal. This applies in particular to a non-standard shade, fabric or dimension specially requested.

Yes, if it is at number 17. Contact us before your visit with the reference you are interested in so that we can confirm it is there. Discover the shop.

Yes. Give the reference, the dimensions of your space and the finishes you are considering in the contact form. Photos or a plan can then complete the exchange.

Yes. We support architects, decorators, companies, shops, hotels and restaurants with selection, sourcing and quotations. Present your needs from the trade area.