Shipping and returns

Every piece, delivered with care.

Lead times, shipping, access and returns: everything you need to know before ordering a designer piece.

See terms and conditions
01

In stock

Shipping within 2 to 5 business days.

02

On order

The precise delivery time appears on each product page.

03

Large room

Specialized delivery and appointment scheduled with you.

De la commande à chez vous

You know where your play stands.

The stated lead time depends on the availability of the chosen variant. Once an item leaves our facility, its tracking information is automatically sent to you.

  1. 01

    Availability confirmed

    The status and lead time for the variant are displayed before adding to cart.

  2. 02

    Order prepared

    Your order will be handled by Colissimo, or by Geodis for bulky items, depending on the size of the item.

  3. 03

    Tracked delivery

    A tracking number or appointment booking allows you to anticipate delivery.

Une lecture simple

Fees, no surprises.

The cost depends on the volume, destination, and mode of transport. The exact amount remains visible before payment.

01
Mainland France Colissimo, 2 to 5 days after shipment. Geodis for bulky items, by appointment

Colis

From €17.90 (up to 500 g) to €52.90 (up to 30 kg), depending on weight. The exact amount is displayed in the cart.

Transport spécialisé

Bulky items, delivered by appointment: from €99, depending on weight. A surcharge may apply depending on the address and access conditions.

Corsica: parcels are delivered under the same conditions. For bulky items, the transport surcharge for the island will be offered to you before any shipment; if you do not wish to pay it, the order will be cancelled and fully refunded.

02
Europe Colissimo, delivery time varies by destination. Geodis for bulky parts.

Colis

From €14.50, depending on weight. The exact amount is displayed in the cart.

Transport spécialisé

Bulky items: from €149, depending on weight. A surcharge may apply depending on the destination and access conditions.

03
International Colissimo, delivery time varies by destination. Geodis for bulky parts.

Colis

Starting at €36.30, depending on weight. The exact amount is displayed in the cart.

Transport spécialisé

Large items: from €290. Oversized furniture is subject to a quote based on volume, destination, and access conditions.

For orders combining multiple formats or for a specific destination, the price displayed in the cart is final. We will contact you if a specific service is required.

Changer d’avis

A response, clearly.

14 jours

For an online purchase, you generally have 14 days from the date of receipt to notify us of your decision. The product must then be returned within 14 days of that notification.

  • Please contact us before sending anything so that we can provide you with return instructions specific to your order.
  • The product must be complete, protected, and in a condition that allows for its resale. Return shipping costs remain your responsibility, unless otherwise indicated.
  • Items made to your specifications or clearly personalized are not eligible for the right of withdrawal.

Canapés, tables et grandes pièces

Check the passage before delivery.

For a bulky item, the product dimensions are not enough. Doors, hallways, stairs, elevators, and building access must be large enough to accommodate it.

01

Measure the openings and angles of the route, from the entrance to the destination room.

02

Please report any narrow streets, lack of elevators, or other access constraints prior to shipment.

03

In case of doubt, contact us with your measurements and a few photos before ordering.

Bon à savoir

Helpful answers.

How do I track my package?

As soon as your order is dispatched, you will automatically receive a tracking number. For furniture delivered by carrier, they will contact you to arrange a delivery slot.

What should I do if I need to be away?

Notify us as soon as possible via the contact form. A new presentation or a second delivery may incur additional charges.

What should I do if the package is damaged?

Check the condition of the package upon delivery, state specific reservations to the carrier, and take photos before contacting us. Keep the packaging while the claim is being processed.

Do you deliver outside France?

Yes. Parcels are shipped via Colissimo and bulky items via Geodis. The service is adapted to the format, weight, and destination of the order.

Une question sur votre commande ?

Let's talk about your delivery.

Contact us